Terms of service

1. Who these terms are between

These terms are a contract between A&A Technologies Ltd (trading as Canopyd), registered in England and Wales under company number 17315555 with registered office at Suite A, 82 James Carter Road, Mildenhall, IP28 7DE ("Canopyd", "we", "us"), and the organisation that holds a Canopyd account ("you", the "Customer"). By creating an account, signing in, or installing the Canopyd agent, you accept these terms on behalf of your organisation.

2. The service

Canopyd is a server-monitoring platform: a hosted console together with an agent that you install on your own servers, which reports operational metrics (CPU, memory, disk, network, service status) back to the console. The service also includes remote actions such as starting a stopped service and Wake-on-LAN, available to appropriately-privileged users in your account.

3. Accounts and access

• You are responsible for the accuracy of the account details you give us and for keeping credentials confidential.
• Each user must have their own account; credentials must not be shared.
• You are responsible for the actions of users under your account, including the roles you assign them.
• Tell us promptly at support@canopyd.com if you suspect an account or agent key has been compromised — administrators can also revoke agent keys immediately from the console.

4. Acceptable use

You agree that you will:

• Only install the agent on, and only monitor, systems that you own or are expressly authorised to monitor.
• Only use remote actions (service start, Wake-on-LAN) against equipment you are authorised to control.
• Not attempt to probe, breach or circumvent the platform's security, or access another tenant's data.
• Not resell or provide the service to third parties except as agreed with us in writing.
• Comply with all applicable laws in your use of the service.

We may suspend access immediately where we reasonably believe these rules have been broken.

5. Agent software licence

We grant you a non-exclusive, non-transferable licence to install and run the Canopyd agent on systems you monitor under these terms, for the duration of your subscription. You must not reverse engineer, modify or redistribute the agent except as permitted by law.

6. Availability and support

• We aim to keep the service available continuously but do not guarantee uninterrupted operation. Planned maintenance will be notified in advance where practical.
• Support is provided by email at support@canopyd.com, 08:00–16:00 UK time, Monday to Friday, excluding UK bank holidays.
• Any service-level commitments apply only if set out in a separate written agreement with us.

7. Fees

Fees, billing periods and payment terms are as set out in your order or written agreement with us. We may suspend the service for non-payment after reasonable notice.

8. Your data

You retain all rights in the data your organisation sends to the platform. You grant us the licence needed to host, process and display it in order to provide the service. Our handling of personal data is described in the privacy policy, and our security measures on the security page. On termination we will delete your data in line with the retention periods in the privacy policy; on written request we will provide an export of your data before deletion.

9. Intellectual property

We (and our licensors) own all intellectual property in the Canopyd platform, agent, branding and documentation. Nothing in these terms transfers ownership to you.

10. Confidentiality

Each party will keep the other's confidential information confidential and use it only as needed to perform under these terms, except where disclosure is required by law.

11. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
• Subject to that, neither party is liable for indirect or consequential loss, loss of profits, loss of business or loss of data.
• Subject to both of the above, each party's total aggregate liability under these terms is capped at [the fees paid in the 12 months before the claim arose].
• The service assists monitoring; it does not replace your own operational judgement. You remain responsible for your infrastructure and for acting on (or ignoring) what the dashboards show.

12. Termination

• Either party may terminate as set out in your order, or on written notice if the other materially breaches these terms and fails to remedy the breach within 30 days.
• On termination your access ends, you must uninstall the agent from your systems, and we delete your data per the privacy policy.
• Clauses which by their nature should survive (confidentiality, liability, IP) survive termination.

13. Changes

We may update the service over time, and may update these terms by giving you reasonable notice (by email or in the console). If a change materially reduces the service, you may terminate before it takes effect.

14. General

• These terms, together with your order and the policies they reference, are the entire agreement between us regarding the service.
• Neither party is liable for delay caused by events beyond its reasonable control.
• If any provision is found unenforceable, the rest remains in force.
• These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. Contact

Questions about these terms: hello@canopyd.com.